Frequently Asked Questions
Everything you need to know about shopping for your favorite Dooney & Bourke styles.
Are the products on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic Dooney & Bourke merchandise, sourced directly from the manufacturer.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that a standard return shipping fee may apply.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Expedited shipping options are available at checkout for faster delivery.
Do you offer a warranty on handbags?
Yes, Dooney & Bourke products are covered by a one-year guarantee against craftsmanship defects under normal use.
Can I change or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are generally unable to modify or cancel it, but you can initiate a return once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans via Klarna.